Syncly can detect WooCommerce carts that are started but not completed and send the customer into your GoHighLevel recovery flow using tags. Your existing GoHighLevel workflows can then handle reminders, offers, or follow-up.

How it works

Syncly captures the customer’s email during checkout.
The cart remains tracked while checkout is incomplete.
After the configured abandonment period, Syncly marks the cart as abandoned.
The configured abandoned-cart tags are applied to the customer’s GoHighLevel contact.
If the customer completes the purchase later, recovery tags can be applied and the abandoned-cart state can be cleared according to your settings.

Configure abandoned carts

Go to Syncly → Settings → WooCommerce and enable abandoned-cart tracking.

Configure:

Abandonment threshold: How long the customer can remain without completing checkout before the cart is considered abandoned.
Abandoned cart tags: Tags applied when the cart becomes abandoned.
Recovery tags: Tags applied when an abandoned cart is later converted into an order.
Remove abandoned tag on purchase: Optionally remove the abandoned-cart tag after recovery.

Customer email capture

Abandoned-cart automation needs a customer identifier. Syncly supports email capture from the WooCommerce checkout flow, including the classic checkout and supported WooCommerce Blocks checkout flows.

If no usable email is available, Syncly cannot reliably associate the abandoned cart with a GoHighLevel contact.

Using the tags in GoHighLevel

Syncly does not need to manage your recovery campaign itself. The recommended setup is to let Syncly apply the tags and let GoHighLevel handle the automation.

For example:

Cart abandoned → apply abandoned-cart → start a recovery workflow.
Cart recovered → apply cart-recovered → stop the recovery sequence or move the contact into a post-purchase workflow.

What happens when the customer purchases?

When the customer returns and completes checkout, Syncly can treat the order as a recovered cart. Recovery tags can be applied and the abandoned-cart tag can be removed if that option is enabled.

This lets your GoHighLevel workflow stop sending recovery messages after the purchase and start the appropriate post-purchase automation.

Troubleshooting

No abandoned-cart tag: Check that tracking is enabled and the configured threshold has elapsed.
Contact not updated: Verify that an email was captured and that the GoHighLevel connection is active.
Recovery did not happen: Check the order and Sync Logs, then verify the recovery-tag settings.
Workflow did not start: Confirm that the GoHighLevel workflow is published and uses the expected tag trigger.

Requirements

Abandoned Cart Tracking is a Pro feature. WooCommerce must be active and Syncly must have an active GoHighLevel connection.

Abandoned Cart Tracking (Pro)

Overview